You probably think I’m going to spew about the reasons I love someone, don’t you? Well I am, kind of, but it’s not directed at one certain person, it’s directed towards a company; Astak.
Astak is the manufacturer of my EZReader 6″ that I foolishly dropped on the 11th of June. Most of you have read about the story but let me recap for those that don’t know what happened.
My daughter bumped into me and of all the many, many things I had in my hands only my EZReader fell to the ground. It was fine until I tried to wake it up from sleep mode and then it didn’t look so good. I immediately called Astak customer service. They said: take a picture of it and email it to us so that we can try to determine, just from the look of it, what’s wrong. I did this but unfortunately it was Friday afternoon and Astak was already closed for the day. Boohoo. However first thing Monday morning I got an email from CS that said yes, my reader had a cracked screen (internal) and they could fix it for $95.00. I was thrilled! I emailed back and they then sent me a RMA# to send in the reader.
I sent the reader off the next day which would have been the 15th. I sent it first class mail so it took a day or two to arrive. I wasn’t given an approximate as to how long it would take to repair so I was incredibly surprised when I got an email on the 22nd that said a new device was being shipped (and my cc was charged the $95.00). Whaaaa? A new device? Sure enough yesterday when I got home my brand stinkin new EZReader was sitting there waiting for me to open like it was Christmas friggin morning! It had new everything (earphones, charger, etc.) except an SD card which was fine since I had taken mine out of the broken one before I sent it – I wasn’t about to lose all of my loaded books!
So I just have to give a GIGANTIC shout out to Astak and the wonderful people there. I think they went above and beyond. Now I not only love my device but I love the quick efficient company as well.
You guys are da bomb!
Yay! So glad you got it back. How great that they sent a new one when they couldn't fix the old one!
*happy Astak dance for Tracy*
Isn't it marvellous when customer service actually works?!
So happy for you, Tracy. Now you can get back to reading your books :).
Now that is what I call customer service…
I love that sort of service, I am willing to overlook a multitude of faults if I get good customer service from a company.
My Fitzroy (Illiad) went dead a few weeks ago and I am still in that in between place of which e-reader to get…
Happy reading hon – glad your baby is back..
E.H>
Wow, great service! It's worth a shout out. I'm glad you have your precious ereader back, Tracy!
Have a good weekend. 😀
Thanks all. CS was truly amazing – better than any I've called for anything else lately! And yes, it's WONDERFUL to have my reader back!
Oh EH – I'm so sorry your reader died? Is there any hope for a resurrection?
Yay for you, Tracy! It's great to see that some companies have great customer service! LOL.
YAY!! How awesome that you got the replacement so quick. I had to do the same a couple of years ago with my Sony. It was pretty quick but still felt like an eternity. 🙂
There are so many out there now and diffrent format to think of…
I might still go with the Illiad – I am used to it and I have been using there product for the past five and a half years…
E.H
Nath – Absolutely! lol
Lily – I did feel like an eternity. Even though I had my ebookwise it was still torture! lol
EH – I know how you feel – go with what you know and are comfortable with. If you like what it has to offer, why change?
YAH!